Privacy
maximedia is an app for watching and requesting films, TV and music from a family's maximedia server. Max Theodore runs those servers and this app. This page says what maximedia collects, why, and how to delete it.
Who sees your data
Your data is kept on the maximedia server of the household you sign in to, and nowhere else. Max Theodore runs each server; the server's owner (the person whose Plex server it is) can see what is described below. No advertising or analytics company receives anything. maximedia doesn't track you across other apps or websites, and nothing is sold.
What is collected
| What | Examples | Why |
|---|---|---|
| Name | Your Plex username | To show who you are, and who asked for what |
| User ID | Your account number on the server | To keep your settings, requests and progress apart from other people's |
| Device ID | A random identifier for each device, its name and type, the app version, notification tokens | To keep each device signed in, send notifications and widgets, and know which app versions are still in use |
| Product interaction | Screens opened, titles opened, searches | To improve the app and the server's suggestions |
| Other usage data | What you watched and how far you got | Continue Watching, watched marks, and the household's activity view |
| Performance data | Playback quality: whether a stream was direct or converted, errors, bitrate | To find and fix playback problems |
| Other user content | Requests for films, TV, episodes and music, and problem reports | To act on them |
maximedia doesn't collect your email address, location, contacts, photos or payment details.
Screen and playback activity is deleted after 90 days. Server statistics on stream counts are kept for 35 days.
Plex
You sign in with your Plex account at plex.tv. Your Plex sign-in token is sent to plex.tv and to your household's server, which keeps it for this device so it can act for you in Plex (for example, marking an episode watched). Signing out removes it from the server. Plex's own handling of your data is covered by Plex's privacy policy.
Finding your household
To find your household, the app asks plex.tv which Plex servers your account can see. It then sends a one-way fingerprint (a SHA-256 hash) of each server's identifier to maximedia.maximilianblue.com, which answers with the household that runs on it. The server identifiers themselves never leave your device, and these lookups aren't logged.
The demo
Try demo signs you in to a demo server with made-up titles. The demo account exists only for that session, holds nothing about you, and is discarded when the session ends or you delete it.
Server logs
Each server's web logs record the address of each request and the time, kept for 15 days. The household lookup above is left out of them. The server's own log mentions your name when it prepares your recommendations, and is kept for 35 days.
Deleting your account
In the app, open Settings, then Delete my account on this server. This deletes, on that server:
- your account and its sign-ins, on every device;
- your devices, their names, notification tokens and settings;
- your activity and playback records, and your players' sessions.
What stays:
- Your requests and problem reports (films, TV, episodes and music) pass to the server's owner, so what you asked for still arrives for the household. A note you wrote in a report stays with it.
- Stream statistics keep their counts, with your name replaced by "Someone".
The same happens when the server's owner removes you.
Outside the server's database:
- the server's own log keeps lines with your name for 35 days;
- web logs keep the address and time of each request for 15 days;
- Plex keeps its own viewing history under your Plex account.
The server's owner can't delete their own account this way; they can contact us instead. If the server doesn't answer, the app says so, and trying again shows whether the deletion went through.
Signing out removes the sign-in from your devices but keeps your account.
Children
maximedia isn't directed at children. A household's content comes from its own server.
Changes and contact
If this policy changes, the new version is posted here with its date. Questions: support@dalegroup.net, or write to Max Theodore, Suite 3, 47-51 Lilyfield Road, Rozelle NSW 2039, Australia.
Last updated 13 November 2026.